mama96 — Terms and Conditions

1 General Information and Applicability

These terms and conditions ("Terms") form a legally binding agreement between the mama96 online betting platform ("Platform" or "mama96") and its user ("Member" or "you"). By using the mama96 website, creating an account, or using any service, you are considered to have given your full consent to these Terms.

These Terms apply to users in Bangladesh and cover all transactions, bonuses, gaming activities, and customer service related to mama96 services. These Terms are the final authority on all matters related to mama96.

2 Eligibility and Registration

2.1 Age Restriction

To create an account on mama96 and take part in any betting or gaming activity, you must be 21 (twenty-one) years of age or older. Use of this platform by anyone under 21 is strictly prohibited. mama96 may request age verification documents at any time.

2.2 Registration Process

Each member may create only one account. During registration you must provide accurate and truthful information, including:

Providing false or misleading information gives mama96 the right to suspend or permanently close the account, and any funds held in that account may be forfeited. Creating multiple accounts from the same household or the same IP address is prohibited.

3 Account Management and Security

3.1 Password and Login Security

It is your responsibility to keep your mama96 account login details completely confidential. You are solely responsible for all activity carried out from your account. Do not share or transfer your account to any other person.

3.2 Account Verification (KYC)

mama96 may conduct a Know Your Customer (KYC) verification process at any time. This process may require a copy of your national ID card, passport, or driving licence. Withdrawals may be held until KYC verification is complete.

3.3 Closing Your Account

A member may request to close their account at any time via live chat. Any funds remaining in the account may be withdrawn before closure, however bonus funds will be cancelled if the outstanding wagering requirement has not been met.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members at mama96 will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. To receive this bonus, the first deposit must be at least ৳300.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times (25x). This means you must wager 25 times the bonus amount before the bonus funds can be withdrawn. Bonus funds cannot be withdrawn before the wagering requirement is completed.

4.3 General Bonus Terms

5 Deposit and Withdrawal Policy

5.1 Deposit Terms

The minimum deposit amount at mama96 is ৳300. Accepted deposit methods are: bKash, Nagad, Rocket, Upay, and bank transfer. Funds will be added to the account only after the deposit has been successfully verified.

5.2 Withdrawal Terms

The minimum withdrawal amount from mama96 is ৳800. Withdrawals are generally processed within 15 minutes to 2 hours. KYC verification must be completed before submitting a withdrawal request.

5.3 Payment Restrictions

6 Betting Rules

6.1 General Betting Rules

mama96 offers betting on cricket, football, kabaddi, and other sports, as well as live casino, slots, fishing games, and many more. All bets are final once confirmed and cannot be changed or cancelled.

6.2 Cancellations and Rescheduling

If an event is cancelled or rescheduled, mama96 will settle the relevant bets accordingly. mama96 reserves the right to void any bet due to technical errors or connection issues. In such cases the original stake will be refunded.

6.3 Live Betting

Odds change rapidly during live betting. If the odds change between the time a bet is submitted and the time it is confirmed on the mama96 server, mama96 may apply the updated odds or void the bet.

7 Prohibited Activities

The following activities are strictly prohibited on the mama96 platform. Violation of any one of them may result in the immediate closure of the account and forfeiture of all funds:

• Creating or operating multiple accounts
• Bonus abuse or bonus arbitrage
• Participating in match fixing or manipulation
• Betting using software, bots, or automated methods
• Money laundering or transacting with funds from illegal sources
• Exploiting platform vulnerabilities or technical errors
• Using a third-party payment account
• Using a false identity or fraudulent documents
• Threatening or harassing other members

8 Privacy and Data Protection

mama96 places the highest importance on protecting your personal information. We use SSL encryption technology to keep your data and transactions secure. The information you provide will be used only for operating mama96 services, verification, and fulfilling legal obligations.

mama96 will not sell your personal information to third parties without your consent. However, information may be disclosed when required by law or in response to a lawful request from local authorities. For more details, please read our Privacy Policy page.

9 Responsible Gaming Guidelines

mama96 believes that online betting is a form of entertainment — not a source of income. We encourage our members to play responsibly. Set a weekly or monthly budget for yourself and do not exceed it.

mama96 offers a self-exclusion facility for members. If any member feels that betting is having a negative impact on their life, contact us immediately via live chat. For more details, visit our Responsible Gaming page.

This platform is for users aged 21 and above only.

10 Limitation of Liability

mama96 will not be liable for any financial or other losses arising from the following:

• Losses caused by internet disconnection or technical issues
• Issues caused by software errors from third-party game providers
• Missed betting opportunities due to unexpected server downtime
• Losses resulting from theft of another member's account credentials or hacking
• Losses caused by issues with the user's own device

mama96 is committed to providing a safe and reliable service at all times, but it is not possible to guarantee complete protection against all technical failures.

11 Service Suspension and Account Closure

mama96 reserves the right to suspend or permanently close a member's account without notice for any of the following reasons:

• Violation of any part of these Terms
• Suspicion of fraudulent or deceptive activity
• Confirmed evidence of bonus abuse
• Operating multiple accounts
• Failure to complete KYC verification or submission of false documents
• Compliance with a legal order or directive from an authority

In the event of account closure, mama96 reserves the right to hold the relevant funds until the investigation is complete.

12 Changes and Updates to Terms

mama96 reserves the right to change, add to, or cancel these Terms at any time. For significant changes, we will make reasonable efforts to inform members in advance. Continued use of the platform after a change is made will be considered acceptance of the updated Terms.

The latest Terms will always be available on this page. We recommend that you review this page regularly.

13 Contact and Dispute Resolution

For any questions or concerns about these Terms, please contact the mama96 customer service team. Our support team is available 24/7 via live chat in Bengali.

In the event of a dispute, an initial attempt will be made to resolve it through mama96 customer service. If a resolution is not reached by mutual agreement, the next steps will be taken in accordance with applicable law.