mama96 Privacy Policy

Introduction and Scope

mama96 ("we", "us") operates a trusted online betting and gaming platform for players in Bangladesh. This privacy policy explains how mama96 collects your personal information, how that information is used, who it may be shared with, and what steps we take to keep your information secure.

By using the mama96 website (https://mama96.cam) or registering on our platform, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy applies together with our Terms and Conditions and Responsible Gaming policy. Only persons aged 21 or above are eligible to use mama96.

What Information We Collect

While you use the mama96 platform, we may collect the following types of information:

2.1 Registration and Identity Information

• Full name and username
• Date of birth (for age verification — minimum age 21)
• Email address
• Mobile number
• Residential address
• National ID or passport number (where identity verification applies)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account details (for transaction identification — full account numbers are not stored)
• Bank account details (for withdrawals)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Usage and Activity Information

• Game play history and statistics
• Session duration and activity on the platform
• Betting patterns and amounts
• Preferred game categories

2.4 Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Information obtained from cookies and similar tracking technologies
• Referral source (how you found mama96)

Purpose of Information Use

mama96 uses your information for the following specific purposes:

3.1 Account Management

Your personal information is required to create, verify, and manage your mama96 account. Age verification and identity confirmation are essential to ensuring responsible gaming.

3.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit is ৳300 and the minimum withdrawal is ৳800 — storing information is necessary to manage these processes smoothly.

3.3 Customer Support

Account and transaction information is used by our 24/7 Bengali live chat support team to resolve your issues quickly.

3.4 Security and Fraud Prevention

Technical and transaction data is analysed to detect and prevent irregular activity, stop multiple account registrations, and guard against financial fraud.

3.5 Responsible Gaming

Information is analysed to monitor betting patterns, identify signs of problem gambling, and provide timely support. This is part of our Responsible Gaming policy.

3.6 Platform Improvement

Aggregated (non-personally identifiable) data is used to improve the user experience, add new features, and evaluate platform performance.

3.7 Compliance with Legal Obligations

Certain information may be stored and processed to meet the requirements of applicable laws and regulations.

Cookies and Tracking Technologies

The mama96 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for the core functionality of the website. They are used to keep your login session active, perform security checks, and save form data. These cookies cannot be blocked because the service will not function without them.

4.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and other personal preferences. They make your mama96 experience easier and more personalised.

4.3 Analytics Cookies

These collect aggregate statistics for analysing and improving platform usage. This information does not identify any specific individual.

4.4 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some functionality on mama96.

Information Sharing and Disclosure

mama96 does not sell, rent, or commercially provide your personal information to third parties. However, information may be shared in the following limited circumstances:

Information Security Measures

mama96 has adopted industry-standard technical and administrative measures to ensure the security of your personal and financial information.

6.1 Encryption Technology

Our platform uses SSL (Secure Socket Layer) encryption, which keeps all information transmitted between your browser and our servers secure. Payment information is protected through additional layers of encryption.

6.2 Access Controls

Access to your information is limited to only those staff members who need it to provide the service. All staff are required to comply with strict confidentiality policies.

6.3 Regular Security Reviews

Our systems undergo regular security testing. Potential vulnerabilities are identified and resolved promptly.

6.4 Response to Data Breaches

If a data breach occurs, mama96 will act quickly and notify affected users in a timely manner in accordance with applicable law.

Data Retention Period

mama96 retains your personal information only for as long as necessary or as legally required.

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a specified period to meet applicable legal obligations.
• Transaction records: Financial transaction data may be retained for an extended period for audit and legal requirements.
• Technical logs: System logs are generally retained for a short period and deleted after security review.

Once the need for information has ended or the legal retention period has expired, mama96 securely deletes or anonymises that information.

Your Rights and Choices

As a mama96 user, you have certain important rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you. Upon receiving your request, we will provide this information within a reasonable time.

8.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Many details can be updated by you directly from your account settings.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, we may have a legal obligation to retain certain information due to legal requirements, ongoing disputes, or the need to prevent fraud.

8.4 Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or notifications from mama96, you may unsubscribe at any time. However, essential service communications (security alerts, transaction confirmations) cannot be stopped.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via 24/7 live chat or send an email to [email protected]. We will verify your identity and respond within a reasonable time.

Protection of Minors' Information

mama96 services are intended solely for persons aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

Through age verification at the time of registration, we ensure that no minor is able to use our platform. If for any reason a person under 21 has registered and this comes to our attention, that account will be closed immediately and all collected information will be deleted.

If you believe a minor has registered on mama96, please notify us immediately at [email protected].

Third-Party Services and Links

mama96 uses various third-party services to effectively operate the platform. These include:

• Game Software Providers: Providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi supply game services.
• Payment Processors: bKash, Nagad, Rocket, Upay, and banking services.
• Hosting & Infrastructure Services: Server and network service providers.
• Analytics Tools: For monitoring platform performance.

These third parties follow their own privacy policies. mama96 ensures that these partners use your information only for the purposes agreed upon in the contract.

If mama96's website contains links to external third-party websites, those sites' own privacy policies will apply once you access them, and mama96's policy will not apply in those cases.

Policy Changes & Updates

mama96 periodically reviews this privacy policy and updates it as needed. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, we will:

1. Send a notification to your registered email.
2. Display a clear notice on the platform.
3. If necessary, we may request your consent again.

Continued use of mama96 after any changes will indicate that you have agreed to the updated policy. Therefore, it is recommended that you review this page regularly.